Enhanced Communications solutions from ECDS
create interaction, speed information and reach your employees and customers wherever they may be.
Whatever your business, your business depends on effective communication. Improving customer service, managing
distributed production centers and creating new sales opportunities are just a few examples of the business processes
that count on being able to create immediate, interactive communication. Embedding communication within a business
process workflow to increase automation, improve information sharing, foster collaboration and accelerate responsiveness is
called Communication Enabled Business Process (CEBP). That’s what we do at ECDS. Enhanced Communications solutions
from ECDS make your employees more productive, enable you to build a stronger partner network and let you reach out
and connect with customers wherever they may be.
Enhanced Communications has evolved out of the need to deliver simple alerts and notifications to where it has become a powerful
enabling capability for every business that has important information to immediately communicate. At ECDS, we’ve
designed our ecENACT™ product line around a core Enterprise Notification Platform that has been developed to meet
the exacting requirements for government emergency alert and notification systems. So, when you choose ECDS you get
the most advanced Enhanced Communication capabilities available.
Today, Enhanced Communications is an essential business capability, leveraging the most up-to-date technologies to
enable effective communication with any audience. ECDS is your premier choice to make this capability a vital part
of your business.
Wherever they may be, you can reach them
Employees and customers are increasingly mobile in their work, their lives and especially in their preference for
how they get and use information. Whether you are a business executive who needs to coordinate activities across your
on-the-go workforce or a savvy marketer targeting your audience using the communication mode your customer chooses,
Enhanced Communications solutions from ECDS will help you reach them.
Whatever device they choose, you can reach them
The tremendous increase in the use of smartphones, PDAs and other hand-held devices creates a powerful communication
resource — and a major communication challenge. Who needs to get the message in text? In email? By voice? And, has
the message been recieved and responded to? Integrating text messaging, email and voice messaging is essential, of
course, as is communicating through new “social networking” modes such as Twitter and Facebook. ECDS integrates
and automates the delivery of, and response to, information communicated via any mode and received on any device.
ECDS enables you to get information directly into the hands of employees, partners or customers instantly, wherever
they may be and whatever device they choose. Immediate information sharing enables collaborative business processes
and decision-making. And, more than just delivering alerts and notifications, Enhanced Communications solutions from
ECDS give recipients the ability to respond instantly to acknowledge the information or to confirm a required action.