ecENACT solutions for OEMs, systems integrators & enterprise developers
Instant communications is an essential component of modern business processes. Developing,
deploying and maintaining the necessary communications capabilities is a vital and difficult requirement
for application developers.
ecENACT is the ideal platform on which to develop and integrate the latest
enhanced communications capabilities. Built on SOA standards and modularized as a middleware toolkit
to fit into any enterprise architecture through a web services API, ecENACT streamlines the process
of extending your software applications to include the latest communications capabilities.
Enable the widest range of communications modes (SMS text, email, voice, etc.) and devices (smartphones, PDAs, PCs, etc.)
Build and support business processes that span multiple systems and
applications
Make communicating with employees, partners and customers more than just delivering email notices:
enable interaction through multi-directional messaging among employees,
partners and even among customers — and, using the communications mode
they choose
Deliver enhanced communications capabilities quickly, efficiently and cost effectively
to meet the demands of your customers and to stay ahead of the competition -- all
despite staff and budget constraints
ecENACT solution scenarios
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A global Customer Relationship Management vendor provides an integrated marketing
campaign management capability that enables users to communicate marketing materials via email. Their prior CRM offering
supported only one-way email and their users needed to create interactive communications with their customers using
a variety of communications modes including
integrated SMS, email and text to voice. In addition, their prior CRM offering had limited message (email) throughput, requiring
significant time to execute large campaigns. ECDS integrates ecENACT with multi-mode and multi-directional messaging with their CRM campaign
management module to allow their users to send thousands of messages simultaneously either via email, SMS or text to voice.
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A major Business Process Management vendor
integrates ecENACT with their BPM toolkit. The combination of powerful, flexible business process
tools together with interactive, multi-mode communications enables their customers to solve process automation and
operations improvement challenges that require communications with and among mobile and remote users.
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Systems Integrators and enterprise developers add powerful Enhanced Communications capabilities to their applications using
the simple, consistent APIs provided by ecENACT. This allows developers to focus on their own application logic without worrying
about the communications processing logic which is handled by ecENACT. Since ecENACT has integrated gateway solutions for
virtually every major protocol, developers can simply and easily implement virtually any communications capability.
In some cases, developers extend the functionality of legacy applications by providing
new bi-directional communications capabilities without time-consuming re-implementation of core applications.
