ecENACT solutions for government health, safety and public security
When confronting an incident that impacts the public health, safety or security, the timely and accurate communication
of relevant information is paramount. Whatever the cause — a food contamination outbreak, an infectious
disease epidemic, the release of a toxic substance, a terrorist act, a natural disaster or a catastrophic
event — information about the incident, the
current response and the evolving situation must be communicated to all concerned parties. From first responders
to state, local and federal agencies to non-governmental response organizations to the local population, all those involved must
be appropriately notified, activated and kept up to date.
ecENACT is an Enhanced Communications solution that seamlessly integrates the latest communication technologies into
public response systems and processes managed by government agencies. ecENACT replaces out-dated call trees, supports relevant
policies, processes and procedures and manages critical information flow through bi-directional message delivery. ecENACT delivers
messages over email, text, by phone (text to voice) and by fax to targeted groups, lists, business roles and individuals
assuring immediate responsive action.
Directory-driven notification of response personnel and volunteers, fully complying with ESAR-VHP guidelines as specified
by the U.S. Government Department of Health and Human Services
Supports all communication channels (SMS texting, email, voice, etc.) with automatic message escalation through alternate channels
until receipt is confirmed and response is acknowledged
Integrates communications across local, state and national public health information networks
Maximizes information flow and coordination among public and private entities and across multiple jurisdictions
Assures compliance with policies, processes and procedures among public and private employees and volunteer responders
Enables communications interoperability across diverse systems
Improves incident event tracking and audit trails
ecENACT solution scenarios
A regional emergency response agency uses ecENACT to manage alerts and
notifications and responder credentialing to activate and coordinate region-wide resources and information sharing in
response to natural disasters, urgent response events such as chemical spills and other public safety incidents,
and as part of their regional terrorist response capability.
ecENACT processes alerts and notifications related to possible flu strain and other infectious disease
outbreaks for a regional medical research facility, enabling faster information flow to area health care providers
and better response and coordination among hospitals and public health organizations.