ecENACT solutions for telecommunications service providers
Effective communications is the very heart of every telecommunications service provider's business.
Whether you are increasing the efficiency of your business operations, improving
customer service levels or bringing new products and services to market, enhancing communications among employees,
partners and customers is the key to growing revenues, lowering costs and running your business more effectively.
ecENACT is an Enhanced Communications platform that provides intelligent, bi-directional communication between your
systems, applications and business processes, across directory services, and to targeted audiences and systems.
Built on SOA standards and modularized as a middleware toolkit
to fit into any enterprise architecture through a web services API, ecENACT streamlines the process
of extending your systems to include the latest communications capabilities.
Enable the widest range of communications modes (SMS text, email, voice, etc.) and
devices (smartphones, PDAs, PCs, etc.)
Build and support business processes that span multiple systems and applications, including legacy systems
from business consolidation
Create new revenue streams by delivering enhanced communications capabilities quickly and cost effectively
to meet the demands of your customers and to stay ahead of the competition
Automatically dispatch service orders and trouble tickets to service personnel, and escalate the service order
until appropriate receipt and action is acknowledged
Alert customers about service outages and upcoming service appointments
Speed the resolution of customer service issues
Make communicating with employees, partners and customers more than just delivering email notices:
enable interaction through multi-directional messaging using the communications mode
ecENACT solution scenarios
ecENACT helps a regional residential and business communications service provider manage responses to
service outages and other equipment failure issues, speeding time to restore and improving customer service
An ISP and web hosting provider focusing on the mid-sized business market uses ecENACT to deliver enhanced communications services
to its business customers, creating new revenue opportunities, differentiating from competing ISPs and improving customer