ecENACT solutions for telecommunications service providers

Effective communications is the very heart of every telecommunications service provider's business. Whether you are increasing the efficiency of your business operations, improving customer service levels or bringing new products and services to market, enhancing communications among employees, partners and customers is the key to growing revenues, lowering costs and running your business more effectively.

ecENACT is an Enhanced Communications platform that provides intelligent, bi-directional communication between your systems, applications and business processes, across directory services, and to targeted audiences and systems. Built on SOA standards and modularized as a middleware toolkit to fit into any enterprise architecture through a web services API, ecENACT streamlines the process of extending your systems to include the latest communications capabilities.

• Enable the widest range of communications modes (SMS text, email, voice, etc.) and devices (smartphones, PDAs, PCs, etc.)
• Build and support business processes that span multiple systems and applications, including legacy systems from business consolidation
• Create new revenue streams by delivering enhanced communications capabilities quickly and cost effectively to meet the demands of your customers and to stay ahead of the competition
• Automatically dispatch service orders and trouble tickets to service personnel, and escalate the service order until appropriate receipt and action is acknowledged
• Alert customers about service outages and upcoming service appointments
• Speed the resolution of customer service issues
• Make communicating with employees, partners and customers more than just delivering email notices: enable interaction through multi-directional messaging using the communications mode they choose

ecENACT solution scenarios