ecENACT Alert speeds the delivery of essential information to any target audience
Responding to a public safety incident, restoring a failed system and notifying a customer about the status of her
order all have something in common: the timely delivery of essential information according to a defined business process
and using diverse communication modes such as SMS text messaging, email and voice to reach a targeted audience.
ecENACT Alert seamlessly interfaces with any system, application or business process to receive alerts that may be
manually or automatically generated and delivers notification messages to
the appropriate target audience. ecENACT Alert can be configured to escalate notifications through alternate communications
modes and recipients until receipt and action are acknowledged.
Communicate immediately. ecENACT responds to alerts generated manually, automatically according to a schedule
or generated by an application or business process management system. So, whenever you need to communicate immediately
with an individual, a targeted group or a broad audience, ecENACT delivers.
Create interaction. ecENACT has a unique bi–directional interaction capability that lets you create business processes
where recipients can instantly respond to messages regardless of receiving device, improving information sharing,
collaboration and decision-making.
Improve interoperability. Because it is standards-based, ecENACT simplifies the integration and interoperability of
applications and business process management systems to create a communication system that is seamlessly responsive to
your business needs.
ecENACT Alert is built on ECDS's unique, proven Enterprise
Notification Platform. ecENACT is engineered to leverage the notification platform and is layered with
Enhanced Communication capabilities and a powerful standards-based message bus that can connect to any system, application or business process
messages through any mode of communication (SMS text, email, voice, fax, etc.) to any computer, phone or device.
ecENACT is fast, reliable, customizable, and it can be installed locally or as a service integrated within an application or as
part of a Service Oriented Architecture (SOA).
Multi-modal ecENACT enables connection to virtually any information system, application,
process or service and delivers message-based information through all modes of communication, including SMS,
email, voice, pager and fax, and to any phone, device or computer.
Multi-directional ecENACT has a unique multi-directional communication capability
that enables recipients to immediately respond to or forward messages, and allows senders to track
responses for appropriate action.
Intelligent delivery Message delivery simply requires ecENACT to know your
directory services, your targeted audiences and their preferred contact mode. ecENACT can be optionally
configured to escalate communication modes or to connect with additional recipients according to rules
you define until message delivery is acknowledged.
Enhanced Communications features of ecENACT
Respond to alerts generated manually, automatically according to a schedule or generated by an application
Deliver notifications and messages through all mobile communications channels: SMS, MMS, email, text to voice
Messages delivered to any device, phone or PC
Supports plain text or rich content/media message formats
Customizes messages on-the-fly for individuals or groups
Tracks recipient responses; can be configured to escalate if no response
Easily integrates with existing systems, applications and business processes
Available as a SaaS solution: no software to buy, install or manage